support center

frequently asked questions

How do I login to my account?

You can login to your Account at my.nic.sh with your username or email and your password.

You can also login to your account from any page of our website at nic.sh. Click on the 'Sign In' link which is located on the top right-hand corner of the screen beside the cart icon.

From your Account Manager, you may manage the settings of your domain name(s), additional services, billing, documents, and can access our support ticket system.

Forgotten your account password?
If you have forgotten your password follow these steps:

  1. Click on the 'Forgot your username or password' link on the 'Sign In' area.
  2. Enter the email address for your account. An email will be sent to your primary email address on file.
  3. Click on the link in the email address to reset your password.

If you do not know your email address for your account, please contact support. To verify your information, you will be asked one or more security questions.

What is my Password?

If you have forgotten your password follow these steps:

  1. Click on the 'Forgot your username or password' link on the 'Sign In' area.
  2. Enter the email address for your account. An email will be sent to your primary email address on file.
  3. Click on the link in the email address to reset your password.

If you do not know your email address for your account, please contact support. To verify your information, you will be asked one or more security questions.

After I login one or more of my domains are missing, what should I do?

If one or more of the domains that you own are not showing up in the My Domains section of your account, this is probably because the email addresses or passwords of the contacts (for the missing domains) do not match the credentials (email+password) you have logged in with. Please contact customer support if there are domains missing from your account.

Is it possible to hide some or all of my contacts details in the WHOIS?

Yes, you can hide all your contact details by adding WHOIS privacy to your domain name. When you choose our WHOIS Privacy Service to make your WHOIS information private, your personal contact information will be replaced by Digital Privacy Corporation’s information. This will stop all unwanted emails from spammers and advertisers, yet will keep you in touch with potential customers and partners! Our advanced email filtering system will recognize and stop spam, while forwarding legitimate emails and mail sent to you as the domain owner.

How do I register a third level domain name?
  1. Third level .SH domains are restricted to residents of the British Indian Ocean Territory.
  2. You will be required to provide a form of identification to register a third level .SH domain name.
  3. Please contact us to register a third level .SH domain.
  4. Two character names within an Third TLD are allowed. i.e. 3x.com.sh
  5. All second level names used by NIC.SH are banned from being used as third level names. e.g. com.com.SH would be banned as it is a second level name.
  6. All top level domains are banned from being used as third level names. e.g. net.org.SH and org.com.SH are not allowed.
  7. All One Letter domains (i.e.[a-z].xxx.SH) are reserved to cater for possible future sub-domain usage.
  8. You cannot transfer a third level domain name to another registrar
How do I contact customer support?

If you have an account with us, we recommend you login and create a support ticket, otherwise please contacts us via support@nic.sh.

How long does it take to transfer my domain name to another registrar?

When you have initiated the domain transfer at the registrar that you want to move the domain name to, we will send an email to the registrant to inform you that we have received a request to transfer the domain name. Follow the instructions in the email to approve the transfer immediately, if you do not approve or cancel the transfer then it will auto approve after 5 days.

What do I need to transfer my domain name?

Before you transfer your domain name, you need to make sure your domain meets the following criteria:

  1. The domain name is more than 60 days old. If you’ve just purchased your domain name and it hasn’t been active for more than 60 days, then you’ll need to wait. Domains cannot be transferred until they’ve been with your current registrar for at least 60 days.
  2. The domain name is unlocked. Before your transfer, make sure your domain is unlocked.
  3. Your domain administration contact details are correct and up-to-date. You need to have access to your admin email associated with your domain, because this information may be used to obtain your authorization code to complete the transfer.
  4. Remove Private Registration. You also need to remove the Private Registration on the domain name before the transfer can take place, otherwise it will be rejected at the registry.